AI-Powered Practice Management for Service Businesses
Purpose-built business management software for your business. WIDEN AI combines intelligent email management, automated document extraction, and a full client CRM so you can spend less time on admin and more time serving your clients.
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Smart Email Management
Stop drowning in emails. WIDEN AI reads, classifies, and prioritises every message so you know exactly which enquiries need attention first. Our AI-powered tool turns your inbox into an organised pipeline.
- AI classification of every email as hot lead, warm lead, cold lead, or non-lead
- Full thread context awareness across entire conversation history
- Auto-generated reply suggestions with one-click sending
- Gmail and Outlook/IMAP integration with background sync
- Search, filter, and archive with intelligent priority sorting
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AI Document Extraction
Upload a document and let the AI extract every detail in seconds. This document management system eliminates hours of manual data entry for your business.
- Passport extraction: full name, number, nationality, DOB, issue and expiry dates
- Police clearance processing: name, result, issuing authority, date
- Medical report parsing: patient details, practitioner, health status
- Skills assessment recognition: outcome, occupation, assessing body
- English test results: IELTS, PTE, TOEFL scores and dates
- Auto-extraction from email attachments sent by clients
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Client Database & CRM
A dedicated CRM for your business that keeps every client detail, status, and case note in one place. Track cases from initial enquiry through to completion with complete visibility.
- Comprehensive client profiles with passport, visa type, and contact details
- Visa status tracking across the full application lifecycle
- Custom groups for partner visa, skilled migration, student visa, and more
- Flexible tags for quick filtering: urgent, awaiting documents, ready to lodge
- Case notes and timeline for each client record
- Search and filter by name, email, passport number, visa type, or group
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Auto-Organize Contacts
Let AI analyse your inbox and automatically categorise every contact. Names, phone numbers, and enquiry types are extracted and sorted into meaningful groups — no manual data entry required.
- AI-driven contact extraction from incoming and outgoing emails
- Automatic categorisation into groups like Potential Clients, Active Clients, Partner Visa
- Smart tagging based on enquiry content and visa type mentioned
- One-click sync to keep your client database current after every email batch
- Deduplication to prevent duplicate contact records
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Visa Document Checklists
Built-in checklists for common workflows ensure nothing falls through the cracks. Essential for any business handling multiple concurrent cases.
- Subclass 189 — Skilled Independent visa checklist
- Subclass 190 — Skilled Nominated visa checklist
- Subclass 482 — Temporary Skill Shortage visa checklist
- Subclass 485 — Temporary Graduate visa checklist
- Subclass 820/801 — Partner visa checklist
- Subclass 100 — Partner (Migrant) visa checklist
- Subclass 500 — Student visa checklist
- Track collected vs. outstanding documents per client per application
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AI Email Drafting
Draft professional replies in seconds. The AI reads the full conversation thread, understands the context of each enquiry, and composes accurate responses — a true AI-powered tool that saves hours every week.
- Context-aware drafting that references previous messages in the thread
- Three instant quick-reply options: acknowledge, respond, or offer consultation
- Refinement controls to adjust tone: formal, friendly, concise, or detailed
- Custom instruction input for adding specific case details or advice
- Smart avoidance of repeated information from earlier in the conversation
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Email Campaigns
Reach groups of clients or prospects with targeted bulk emails. Whether you are announcing changes, promoting services, or sending updates, this practice management feature keeps your audience engaged.
- Send bulk emails to entire contact groups with a single click
- Reusable email templates for common communications
- Group targeting: filter by visa type, status, or custom segments
- Personalised merge fields for recipient names and details
- Track sent campaigns and delivery status
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Daily Digest & Alerts
Start each morning knowing exactly what needs your attention. The AI-generated daily digest prioritises new leads, pending follow-ups, and expiring documents so nothing slips through the cracks in your business.
- AI-prioritised summary of hot and warm leads received overnight
- Document expiry alerts for passports, police checks, medicals, and English tests
- Follow-up reminders for unanswered client emails
- Recommended next actions based on your current caseload
- Dashboard widget for at-a-glance daily overview