Run your migration practice by typing — or by voice
WIDEN AI is built around the Command Centre: type or speak what you need and the AI does it — organise clients, draft emails, prepare visa applications and intake checklists, clean your inbox. Below: the flagship features no other migration CRM bundles together, plus the full practice-management toolkit underneath.
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Command Centre
The heart of WIDEN AI. Type or speak a request in plain English and the agent runs it end-to-end — no menus, no forms. "Set up John Smith's workspace and prepare his 482 application." Done in seconds.
- Chat-based operations across your inbox, clients, and documents
- Voice input — dictate commands instead of typing
- Hands-free conversation mode: speak, hear the result, repeat
- Searches years of email history, drafts replies, organises clients
- Nothing sends or lodges automatically — you stay in control
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Client Workspaces
Every client gets an auto-organised workspace — their email attachments, a Word .docx file note that updates as you add notes, and any AI-generated visa pre-fills, all in one place.
- Email attachments auto-linked to the right client
- Word file note generated and kept up to date automatically
- Browse and search every client's workspace from the dashboard
- Download or share documents in a click
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AI Visa Application Pre-Fill
Generate a complete Word data sheet for any visa subclass (482, 186, 189, 820, 500 and more) — every field on the ImmiAccount form pre-filled from your client data, missing items flagged in red.
- Pre-fills from the client's profile + extracted document data
- Flags exactly what's still missing before lodgement
- You open it beside ImmiAccount and lodge personally (MARA s 32)
- Lands in the client's workspace for download
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AI Intake Checklists
Ask for an intake and the AI produces a tailored questionnaire plus a document checklist for that specific visa subclass — as a Word file you can send the client at the start of the matter.
- 8–15 questions tailored to the subclass (482, 820, 189, …)
- Full document checklist grouped by category
- Generated to the client's workspace in seconds
- Replaces hours of manual intake-form preparation
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Voice & Hands-Free
Drive the whole Command Centre by voice. Dictate a command, have the reply read back, and run a continuous hands-free conversation — ideal between meetings or on the move.
- Tap the mic and speak instead of typing
- Replies read aloud on demand
- Hands-free loop: speak → AI acts → you hear the result → repeat
- Works in Chrome & Edge (desktop/Android); iPhone via keyboard dictation + tap-to-Listen
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Smart Email Management
Stop drowning in emails. WIDEN AI reads, classifies, and prioritises every message so you know exactly which enquiries need attention first. Our AI-powered tool turns your inbox into an organised pipeline.
- AI classification of every email as hot lead, warm lead, cold lead, or non-lead
- Full thread context awareness across entire conversation history
- Auto-generated reply suggestions with one-click sending
- Gmail and Outlook/IMAP integration with background sync
- Search, filter, and archive with intelligent priority sorting
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AI Document Extraction
Upload a document and let the AI extract every detail in seconds. This document management system eliminates hours of manual data entry for your business.
- Passport extraction: full name, number, nationality, DOB, issue and expiry dates
- Police clearance processing: name, result, issuing authority, date
- Medical report parsing: patient details, practitioner, health status
- Skills assessment recognition: outcome, occupation, assessing body
- English test results: IELTS, PTE, TOEFL scores and dates
- Auto-extraction from email attachments sent by clients
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Client Database & CRM
A dedicated CRM for your business that keeps every client detail, status, and case note in one place. Track cases from initial enquiry through to completion with complete visibility.
- Comprehensive client profiles with passport, visa type, and contact details
- Visa status tracking across the full application lifecycle
- Custom groups for partner visa, skilled migration, student visa, and more
- Flexible tags for quick filtering: urgent, awaiting documents, ready to lodge
- Case notes and timeline for each client record
- Search and filter by name, email, passport number, visa type, or group
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Auto-Organize Contacts
Let AI analyse your inbox and automatically categorise every contact. Names, phone numbers, and enquiry types are extracted and sorted into meaningful groups — no manual data entry required.
- AI-driven contact extraction from incoming and outgoing emails
- Automatic categorisation into groups like Potential Clients, Active Clients, Partner Visa
- Smart tagging based on enquiry content and visa type mentioned
- One-click sync to keep your client database current after every email batch
- Deduplication to prevent duplicate contact records
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Visa Document Checklists
Built-in checklists for common workflows ensure nothing falls through the cracks. Essential for any business handling multiple concurrent cases.
- Subclass 189 — Skilled Independent visa checklist
- Subclass 190 — Skilled Nominated visa checklist
- Subclass 482 — Temporary Skill Shortage visa checklist
- Subclass 485 — Temporary Graduate visa checklist
- Subclass 820/801 — Partner visa checklist
- Subclass 100 — Partner (Migrant) visa checklist
- Subclass 500 — Student visa checklist
- Track collected vs. outstanding documents per client per application
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AI Email Drafting
Draft professional replies in seconds. The AI reads the full conversation thread, understands the context of each enquiry, and composes accurate responses — a true AI-powered tool that saves hours every week.
- Context-aware drafting that references previous messages in the thread
- Three instant quick-reply options: acknowledge, respond, or offer consultation
- Refinement controls to adjust tone: formal, friendly, concise, or detailed
- Custom instruction input for adding specific case details or advice
- Smart avoidance of repeated information from earlier in the conversation
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Email Campaigns
Reach groups of clients or prospects with targeted bulk emails. Whether you are announcing changes, promoting services, or sending updates, this practice management feature keeps your audience engaged.
- Send bulk emails to entire contact groups with a single click
- Reusable email templates for common communications
- Group targeting: filter by visa type, status, or custom segments
- Personalised merge fields for recipient names and details
- Track sent campaigns and delivery status
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Daily Digest & Alerts
Start each morning knowing exactly what needs your attention. The AI-generated daily digest prioritises new leads, pending follow-ups, and expiring documents so nothing slips through the cracks in your business.
- AI-prioritised summary of hot and warm leads received overnight
- Document expiry alerts for passports, police checks, medicals, and English tests
- Follow-up reminders for unanswered client emails
- Recommended next actions based on your current caseload
- Dashboard widget for at-a-glance daily overview